Amazon Connect Flow Optimization
Optimized Petco’s customer service experience with 50+ Amazon Connect flows integrated with AWS services.
Angular
AWS Lambda
Node.js
Python
DynamoDB
S3
QuickSight
Problem
Customer support workflows were slow, increasing call handling time and impacting satisfaction.
Solution
Implemented 50+ Amazon Connect flows and 25+ AWS Lambda functions with DynamoDB and S3 integration.
Impact
Reduced call handling time by 20%, processing time by 35%, and improved system uptime to 99.9%.
Status
In production. Delivered at Petco.