Professional Experience

Led architecture of 50+ Amazon Connect flows using Lambda, DynamoDB, S3, and QuickSight. Built 25+ Node/Python Lambdas for automation. Developed a custom Angular CCP, boosting agent productivity by 25% and improving operational visibility by 30% with real-time dashboards.

Spearheaded front-end development with React/Redux, increasing user engagement by 20%. Implemented robust unit testing, reducing bugs by 30%. Drove a 40% reduction in server downtime through proactive monitoring and maintenance.

Developed features for the DataTwin SaaS suite (tax, payouts, assets, leasing) using React, Node.js, and DynamoDB. Implemented Infrastructure as Code with Terraform, cutting deployment time by 30% and increasing system scalability by 30%.

Contributed to ERP and office automation software. Optimized processes to reduce project delivery time by 20% and enhanced MySQL database performance, improving efficiency by 25%.